Refund, Shipping & Returns Policy

We want to be sure you are completely satisfied, that’s why all our phones come with The Zongo Mobile Satisfaction Promise. This allows you to try your new device for up to 15 days, and if you are not 100% satisfied with your purchase you can bring it back for a full refund. All returns are subject to the terms of the carrier Service Agreement and subject to carrier approval. The product must be returned in “like new” condition, to the same location where it was originally purchased, in its original packaging, including all accessories, manuals, promotional material and all bonus/promotional items (gift cards, coupons, etc.) within 15 days from the date of activation with less than 30 minutes of airtime and less than 50Mb of data used. Unfortunately incomplete returns will not be accepted. Original proof of purchase and sales receipt are required. The original valid debit or credit card is required to process a refund. Cash refunds are not available.

The Zongo Mobile Return Policy:

We want to be sure you are completely satisfied, that’s why all our phones come with The Zongo Mobile Satisfaction Promise. This allows you to try your new device for up to 15 days, and if you are not 100% satisfied with your purchase you can bring it back for a full refund. All returns are subject to the terms of the carrier Service Agreement and subject to carrier approval. The product must be returned in “like new” condition, to the same location where it was originally purchased, in its original packaging, including all accessories, manuals, promotional material and all bonus/promotional items (gift cards, coupons, etc.) within 15 days from the date of activation. Unfortunately, incomplete returns will not be accepted. Original proof of purchase and sales receipt are required. The original valid debit or credit card is required to process a refund. Cash refunds are not available.

Shipping cost:

Shipments to Europe are normally delivered the next day to 2 days Depending on the European state and shipping method selected, remote areas will obviously take longer. We, therefore, advise you to choose the express method.

All orders made before 6.45 PM Monday – Friday will be dispatched the next day.

All shipping costs will be calculated for you at checkout – the price depends on the method chosen, location, order value and if your order contains and hazardous items (such as batteries).

Accessories
Accessory Return Policy: Accessories purchased from The Zongo Mobile may be returned within 14 days of purchase for a full refund. Products must be returned to the original point of purchase, in their original condition, with all original packaging and components intact, along with the original store sales receipt as proof of purchase. For health and safety reasons all ear buds and headsets sales are final.